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Courses may be cancelled or re-scheduled if the required minimum enrolment numbers are not reached.  A full refund will be given if this happens.

It is important for Derby Adult Learning Service to have up-to-date information in case we need to contact you about your class - please inform our staff or your tutor if your address, telephone number or other details change.

Please telephone the Derby Adult Learning Service Helpline on 01332 717900 or email if you have any queries.

As the next page will ask for some personal information, it is important that you confirm that you have read our Privacy Notice below.

Privacy Notice

Who we are?

The Adult Learning Service is part of Derby City Council. We provide education and training for young people aged 16-18 and adults aged 19+ funded by the Education and Skills Funding Agency (ESFA).

How do we collect information from you?

Together with the Council, we provide a wide range of services and collect information from you when you visit our websites, when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.

To provide some of these services we need to collect and use appropriate personal information; this may be collected either in person, over the phone or through the forms on our website. Please see the privacy notices on the Derby City Council website for further information

The Education and Skills Funding Agency (ESFA)

The ESFA is an executive agency of the Department for Education (DfE); the DfE is the data controller for personal information processed. The ESFA is responsible for:

  • funding education and skills in England for children, young people and adults
  • delivery of key services in the education and skills sector in England including the apprenticeship service
  • the Learning Records Service.

How the ESFA uses your personal information

Personal information is collected by the ESFA in accordance with the terms and conditions of funding imposed on providers of learning through the Individualised Learner Record (ILR). Learner information is also collected and supplied to the Learning Records Service.

How the ESFA collects your personal information

The lawful basis for collecting and using personal information will depend on the service and will normally be:

  • where we need to for the purposes of Department for Education functions
  • where we have your consent to do so
  • where we have a legal obligation

How is your personal information shared?

Your personal information may be shared with other services run by the ESFA, other parts of the DfE, and partner organisations, where the law allows it or we have a legal obligation to do so.

How long is your personal information kept?

Personal information is kept for as long as the ESFA needs it after which it will be securely destroyed. If there is a need to keep personal information indefinitely for research and statistical purposes, we will put in place necessary measures to safeguard this information.

Adult Learning Service contacting you about changes that affect your learning

In accordance with our learner contract with you, we may need to contact you, via the contact details provided, to advise you of changes to your course (e.g. cancellations, centre closures, change of venue). We will only contact you for the purpose of advising you of changes that affect your learning and not for any other purpose.

Being contacted for other purposes

In accordance with our legitimate interests, the Adult Learning Service may wish to contact you to:

  • to send you information about courses that you have asked for or that may be of interest
  • to get your feedback to support our quality improvement processes
  • to carry out research to evaluate the effectiveness of our training services

You can opt out from receiving these communications at any time by contacting or 01332 717900.

Contacting the ESFA about your information

If you would like more information about how the ESFA processes your personal information or your data protection rights please visit: